SERVICE DESIGN / FACILITATION / USER RESEARCH/
STRATEGY / SYSTEMS MAPPING / VISUALISATION
I co-create service systems, experiences, and business innovation while designing ethical and sustainable solutions for the complex challenges that the world is facing.
Currently, I work as Service Designer and Consultant at IS IT A BIRD, where I cover different roles bridging user research, service design as well as facilitation and strategy.
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WORK
Service
Strategy
Systems
Futures
Communication
During the past years, I’ve been collaborating with global organisations on exciting and impactful projects. Yet, most of these projects can’t be shared for confidential reasons, so I’ve decided to make a selection of tools and related learnings that I’ve been collecting in my work experience and during my University years.
Check out my work
OFFERINGS
To give you an idea of what I do,
here are some of the services
I can offer.
If you want to know more,
let’s get in touch
User Research (Qualitative)
Co-creation & Facilitation (Online & Offline)
Service Design tools (E.g. User Journeys, Blueprint mapping and more)
Prototyping
Design Strategy
Network Creation & Strategy
Systems Mapping
Trend Analysis
Design Thinking consultancy
Future Thinking tools
APPROACH
Design Thinking
Future Thinking
Systemic Thinking
I apply Design Thinking as an approach to solving problems and discovering unexplored opportunities – from research to implementation. Consequently, I embrace an iterative and agile mindset as part of the open-ended process.
My method is also influenced by Future Thinking & Systemic Thinking. I think it is crucial to envision future scenarios and stimulate generate long-term solutions for a VUCA world, while taking into account all the agents of its system to innovate for an interconnected society.
CONTACT
I WOULD LOVE TO TELL YOU MORE IN FRONT OF A (virtual) COFFEE!
Let’s get in touch